Why the Fire Brigade may not answer fire-alarm calls.

fire service may not attend false-alarm calls

The Fire and Emergency Service are considering a non-attendance policy to automated fire alarms and with false-alarm rates running as high as 40% then who can blame them?
The London Fire Brigade is driving these dramatic proposals as they look for ways to cut the 1,000 false calls they deal with in a typical week.
Most of the calls are from poorly or non-maintained fire alarms. Currently we have reached the position where the Fire Service can be used as free back-up instead of businesses properly meeting their requirements under the fire safety order.
The proposal suggests that fire crews would only respond if they could be sure a fire had started and specifically that alarm activation would not be actioned unless a phone call was also received.
We are all for sorting out the poor standard of fire alarms and indeed cowboy maintainers but insisting on a human confirmation really just negates totally the use of remotely monitored systems; if someone has to be present to ring through a call then an automated response is useless.
The move to tackling the false-alarm rate is both sensible and long overdue and has been on the cards for years.  However, original studies were based around copying the police model to dealing with automated burglar-alarms. ACPO (Association of Chief Police Officers) policy on intruder alarms massively reduced the number of false calls but by the introduction of technology. ‘Confirmed Signalling’ ensures that police can only be called when more than one method of activation is employed (e.g. two detectors operate independently within a certain time frame or a detector activation is confirmed via CCTV images or audio).
Surely something similar can be employed with Fire Alarms.
A further requirement of ACPO is that the maintenance company must have third-party certification, ensuring levels of quality and regular auditing to weedle out the cowboys.
In the intruder industry a company must be NACOSS or SSAIB approved. Such a scheme is already in place for the fire industry - BAFE approval. Merely insisting that fire alarm maintenance companies were BAFE would dramatically reduce false alarms in a short period of time.
Surely it would be better to have well behaved fire-alarms with good automatic confirmation procedures rather than only responding to human intervention. How many fires start when there are no humans around to intervene?